Shipping & Return
We will send the packages by Registered Airmail within 1-3 business days after received the payment. The shipping time is about 2 -5 weeks by Airmail from Hong Kong to Worldwide, but it depends on the duration of the custom checking process. Each package has a registered number (tracking code) and Customer could check the package status by tracking code at https://www.hongkongpost.hk/en/mail_tracking/index.html or https://ecommerceportal.dhl.com/track/ .
100% Satisfaction Guarantee / Money Back Guarantee
We offer a 30 day money back guarantee. We will take back any products with which you are not completely satisfied within the 30 days from the date of your purchase. All returned products must be in new, resalable condition and include original packaging. All manuals, registration cards and accessories must be included. We will promptly refund your purchase price. No questions asked. *Shipping Fee is not refundable. Customer *Buyers pays for all return shipping.*
We do not pay for return shipping, nor do we refund promotional shipping.
Once returned items are received, credit will be issued to the original credit card used for the purchase. Outbound shipping (including promotional shipping) and return shipping costs will not be refunded.
Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 2-14 business days (excluding the day placing the order) depending on the delivery country and shipping method selected.
These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although gogo-rc.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.
Business Days: 9:00 am - 6:00 pm Monday to Friday, excluding public holidays within Hong Kong. Orders received between Monday and Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day.
Please note that for first time customer, the delivery time may be slightly longer due to the verification process with bank for payment authorization and security control reason. You may check your order status in "my account".
PLEASE NOTE: Since some of the Customs in the European countries including UK, France and Germany may take a relatively long time to inspect the parcels, the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please "contact us" for more assistance.
We ship to Worldwide. Item will be shipped to the PayPal shipping address if no special notes from buyer.